Frequently Asked Questions (FAQ)
FAQ
1. Robot Configuration
Why is my robot showing as offline?
- Network Check: Ensure the
ticos-agentcontainer on the robot is running and has internet access. - Zenoh Connectivity: Check if the Zenoh connection is established. Try restarting the service on the robot side.
- Token Validation: Confirm that the Device Token in your configuration file is still valid and has not been reset.
How do I choose the correct Robot Model?
Navigate to Platform → Robot Models. We provide standard templates for popular robots like Fourier GR-1 and Unitree Go2. For custom hardware, clone the closest template and modify the URDF configuration.
2. Agents & Conversation
Why is the robot not responding to my speech?
- Perception Layer: Verify if the ASR (Automatic Speech Recognition) is correctly transcribing your input.
- LLM Config: Ensure the Agent assigned to the robot has a valid LLM model selected.
- Status: Check if the robot is in “Awake” or “Listening” mode.
What to do if the robot has “hallucinations” or poor response quality?
- Prompt Engineering: Go to the Agent settings and refine the System Prompt.
- Knowledge Base: Ensure you have linked relevant business documents via Platform → Knowledge.
3. Teleops (Remote Control)
Dealing with video stream lag or high latency?
- Bandwidth: High-definition streams typically require a stable upload speed of at least 5Mbps.
- WebRTC/Firewall: Verify that your network firewall allows WebRTC (UDP) traffic.
- Downscaling: Try lowering the video resolution or frame rate in the Dashboard controls.
4. MCP Tools
What are MCP Tools?
The Model Context Protocol (MCP) is the standard Ticos uses to extend robot capabilities. MCP allows you to install “skills” such as fetching weather data, interacting with databases, or controlling external IoT devices.
5. Account & Permissions
How do I invite team members?
Go to Settings → People, invite new members via email, and assign them appropriate roles and permissions.