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Robot Operations

Robot Operations focuses on day-to-day production workflows after robots are live. This phase is about maintaining high availability, ensuring safety, and driving continuous improvement through data review.

Robot list page with status and shortcuts
Robot list: start each shift with a fast fleet health scan

Suggested shift workflow

A structured operational routine ensures that potential issues are identified before they impact business services.

  1. Fleet Scan: Check the global robot list for online status, heartbeat freshness, and active alert markers.
  2. Health Drill-down: For critical units, review real-time metrics including CPU load, memory usage, storage capacity, and network latency.
  3. Teleops Verification: Periodically open Teleops to verify media streams and sensor data. Take brief manual control to ensure movement responsiveness.
  4. Post-Incident Review: Analyze recent conversations, scene execution outcomes, and review the event timeline using the Replay feature to identify root causes of any deviations.

High-priority metrics

Track these KPIs to measure the health and efficiency of your robot fleet:

  • Availability: Ratio of scheduled uptime vs. actual online duration.
  • Sensor Reliability: Percentage of time video and perception streams are fully functional.
  • Execution Success: Success rate of automated commands and scene transitions.
  • MTTR (Mean Time To Recovery): Average time taken to restore a robot to service after a failure or alert.

Monitoring & Intervention

When a robot encounters an edge case it cannot resolve autonomously, operators can intervene through Teleops. This “human-in-the-loop” approach ensures safety while the system continues to learn from manual corrections.