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Ticos Docs

Knowledge Base

The knowledge base is a platform-level shared asset for reusable business material, manuals, and FAQs across multiple robots. It corresponds to the current Platform → Knowledge page.

Knowledge base page with shared documents and retrieval assets
Knowledge base: centralize reusable documents for retrieval

Good content for the knowledge base

  • product information, FAQs, and service scripts
  • equipment manuals and SOPs
  • venue rules, escalation steps, and business documentation
  1. Store stable, reusable material in the platform knowledge base
  2. Bind only the necessary knowledge scope to each robot
  3. Test with real user questions and verify retrieval quality

Best practices

  • Prefer well-structured documents with controlled update cadence
  • Separate business knowledge from engineering/debug material
  • Do not bind every document set to every robot by default